Complaints and the Grievance Officer
Tell us if something is wrong with Mehfil, with something on it, or with how your personal data is used. You do not need to sign in, and you do not need to give your name.
What happens, and when
- Within 24 hours of receiving your complaint we acknowledge it. If you left an email address, the acknowledgement goes there.
- Within 15 days we resolve it and reply in writing, with the reasons and what you can do next.
- If you disagree, you can ask for a second look by someone other than the person who decided first.
The full policy is on the Grievance Redressal Policy page.